[by_company_00015] Delays on channel imports for a subset of us-west-1 customers
Identified - We are beginning to see improvements in the backlogs.
Nov 12, 2026 - 09:26 UTC
Investigating - We are experiencing backlogs for the queues used to service channel mass imports, which may cause delays when bulk importing messages from newly connected channels. Our monitoring indicates fewer than 10 customers are impacted currently. We are investigating the issue.
Nov 12, 2026 - 08:05 UTC
App Operational
Real time events Operational
API and integrations Operational
Push notifications Operational
Rules and Workflows Operational
SMTP (non-Gmail / O365) Operational
Gmail Operational
O365 Operational
Facebook Operational
Twitter Operational
Twilio Operational
Other channels Degraded Performance
Front chat Operational
Calendar Operational
Analytics Operational
Knowledge Base Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 12, 2026

Unresolved incident: [by_company_00015] Delays on channel imports for a subset of us-west-1 customers.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Front mobile SSO login degraded
Resolved - Front has submitted new app versions to both app stores and is awaiting their review. We anticipate the latest fixed version will be available in a matter of days. In the meantime, see above for possible workarounds.
Nov 10, 20:50 UTC
Monitoring - Front has released a fixed version of the mobile apps for both platforms, but it takes a few days to get through the stores' verification processes. We have also made the new versions available through the beta program: https://community.front.com/mobile-users-54/welcome-to-the-new-mobile-users-group-917

iOS users can also downgrade to the previous release version, 5.88.0. The app should be fully approved in the next 5 business days.
Nov 10, 20:05 UTC
Investigating - Front is investigating reports of errors during SSO login on the latest version of the mobile app. We are currently looking at workarounds. Some users have been able to downgrade to the previous mobile app version to regain access.
Nov 10, 16:28 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

[us-west-1] High API latency currently causing delays
Resolved - The incident has been resolved
Nov 4, 17:50 UTC
Update - All systems have returned to normal. API latency is back to normal levels and all queues have drained. We will continue monitoring to ensure stability.
Nov 4, 17:11 UTC
Update - Systems are returning to normal. Most processing queues have cleared, and API latency has recovered to normal levels. A few services are still working through remaining backlogs, so some customers may continue to experience delays. We are monitoring recovery closely.
Nov 4, 16:45 UTC
Monitoring - We have applied a fix and currently monitoring our systems.
Nov 4, 16:42 UTC
Identified - The issue has been identified and we are currently working to restore performance
Nov 4, 16:26 UTC
Investigating - We are experiencing elevated API latency and delays in message processing. As a result, new messages may take longer than expected to appear in inboxes, and some operations may be delayed due to backlogs in our processing queues.
Nov 4, 16:24 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

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