Front is less responsive for some customers in us-west-1 [us-west-1][by-company-00017]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Nov 27, 2023 - 17:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 27, 2023 - 17:06 UTC

Investigating

We're seeing increased API latency and delays in receiving new messages for a subset of our US customers, leading to a slower experience when using Front's app.

Posted Nov 27, 2023 - 17:04 UTC

This incident affected: App.